{"id":21475,"date":"2023-01-26T11:44:08","date_gmt":"2023-01-26T10:44:08","guid":{"rendered":"https:\/\/printagram.com\/?page_id=21475"},"modified":"2023-04-11T15:23:44","modified_gmt":"2023-04-11T13:23:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/printagram.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need an account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, with ours you do not need an account to place an order. You can do so without registering. However, we recommend that you create an account with us, as this gives you access to your order history and easy renewal. You can also enter a database of shipping addresses and order shipping anonymously.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have not received a confirmation email. Why?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A registration confirmation is sent when a new account is created. If you did not receive a confirmation email, it is likely that you provided an email address with an error or the email went to spam. Please check your spam folder. If you have any problems, you can contact our service desk.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my data safe?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Personal data is kept confidential and properly secured. The requirements related to RODO are met. If you suspect that access to your account has been taken by an unauthorised person or you have a suspicion that this data has been leaked, please contact us immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho will use my data?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

With regard to the functioning of the website and the presentation of the offer:
Studio Grafiki i Technik Internet Marcin Bieniecki - owner of the service
In terms of IT support (server):
Multinet company (Audio Systems s.c., ul. 29 Grudnia 5c, 63-460 Nowe Skalmierzyce)
In terms of carrying out the shipment of goods, depending on the choice of carrier:
UPS Polska Sp. z o.o. with its registered office in Warsaw
DHL International GmbH
Poczta Polska<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I divide the ordered print run into several designs? For example, instead of 1000 business cards of one design, I would like 4 designs of 250 each?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. On your own, you cannot do this. This is only possible where the calculation allows it. The number of designs to be printed must then be entered in the appropriate field. The print run is then the sum of all the designs. For example, a number of 4 designs and a print run of 1000 means that you will receive 4 x 250 business cards. If the calculation allows, you can divide the number of designs as you wish, but still keep the minimum print run for one design. The minimum print run for one design is usually 100 pieces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan a custom product be ordered?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes you can. Not all feasible products are included in the offer. Please send us your enquiry via the contact form.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to print one copy to make sure everything is ok?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, unfortunately. And it's not a question of price, it's just that the prints are made collectively straight away in target runs. We can alternatively send you samples of products made in the past.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI already have my own design, but I'm not sure if it's prepared correctly. Do I need to buy a design service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Not necessarily. Please send your design for free verification. Submit it by email or any other way. We will check your design for free. We will let you know if it is correct, if it needs to be corrected or redone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the project paid for in advance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Not necessarily, but a formal order is needed to commission a design service. We do not make or send designs before a transaction is concluded.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to order business cards for several people in the company. Is each name one design?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No! The design only concerns the general pattern. If it is already approved, the preparation of several additional designs differing only in data will be free of charge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat items on my part should I provide for the project?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We need guidance and data from you to complete the project. Any suggestions and additional material such as logos, photos, texts are welcome. As soon as the design is ready, we will email it to you for approval. If you have any doubts or comments on it, we will implement them. Don't worry - we will work on it until you are completely satisfied.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to complete a project?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Up to 3 working days from receipt of instructions and materials.<\/p>

The first day counts from the day after the guidelines have been agreed and any materials have been sent. If you are purchasing an item for which you are ordering a design service, please take into account that the deadline for the completion of the entire order (product + design) may be extended by the time needed for design and approval. We work from Monday to Friday except holidays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I get several proposals to choose from?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, we are making one proposal. If you do not consider it sufficient, we will then prepare another proposal on the basis of the comments you have made, taking into account the amendments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't like the project?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You have the right to comment on it. We then make corrections and send it again for approval. And so on until the happy ending \ud83d\ude42 .<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be able to pass on or resell the design I receive to someone else?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The copyright in the designs under copyright law shall remain the property of the Seller until they are bought out or surrendered with the Seller's consent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you design me a logo by the way?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately not! The project only concerns a utility model. Logos are priced differently. Contact us and ask for a logotype and basic corporate design package<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the lead time calculated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The first day counts from the day after the design is accepted and the job is sent to print. If you are bidding on an auction for which you are ordering an additional design service, the deadline may be extended by the time it takes to complete the design and approval. We work from Monday to Friday except holidays. Don't forget to add the time needed for shipping.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am very time-sensitive. Can the completion date be brought forward?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We often manage to complete an order 1 or 2 days ahead of schedule, but we cannot guarantee this. From time to time, unfortunately, it happens to us that we delay the fulfilment of an order, due to a breakdown or re-do, if we consider that the goods do not meet the quality requirements. We endeavour to always inform you of such a situation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order and are there any additional costs involved?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Only an order that has not yet been processed can be cancelled. No costs are then incurred by the customer. If any work has already been done on it or on the design for it, it is unfortunately not possible to cancel such an order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to ship an order outside of Poland?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the basket summary shows the price for such shipping. It is assumed that the destination shipping country is the country of the orderer. For example, if the orderer is based in France, the shipping costs are quoted with this destination country as the country of dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to order a product that is not on the website?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, for customised products please ask via the contact form.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOnce the order has been placed and confirmed, can I still make adjustments to the design?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once an order has gone to press, it is usually no longer possible to change the design. Therefore, please check the design carefully before sending it to print. Any complaints regarding any errors or mistakes in the text or graphics will not be accepted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I prepare files for printing?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The general guidance contained in the article\u00a0how_to_prepare_the_project<\/strong><\/a><\/p>

In addition, we provide templates for almost every product and sometimes sample files to facilitate design.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to deliver the files?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are several ways to deliver files:<\/p>