REGULATIONS

§ 1 General conditions

1. The owner of PRINTAGRAM.COM Internet Service is Graphic Design & Internet Solutions Studio Marcin Bieniecki placed in Nowe Skalmierzyce, Kaliska 30, registrated in Registry of Economic Activity kept by the mayor of a town and community of Nowe Skalmierzyce under number 2034, Tax Identification Number (TIN) 968-016-54-13, Business registry number 300443490, called ‘Printing House’ in further part of the Regulations.

2. ‘Printing House’ is not responsible for legal defects which result from the content and form of delivered materials for printing, including pirating and encroaching on other parties’ rights.

§ 2 Orders realization

1. Computer files, necessary to implement the order should be prepared based on tips enclosed in Product Description or relevant external files. In spite of the fact that the ‘Printing House’ declares to check the files before printing, it does not guarantee that all eventual errors will be noticed and corrected. Therefore, always check your design.

2. After placing an order it is required to send the proper files for printing via electronic way.

3. Order confirmation is equivalent to drawing up an agreement between ‘Printing House’ and the client.

4. Orders containing damaged, defective files or files with virus will not be implemented. The client is immediately informed about the problem and possible ways to solve it.

5. Works send as electronic files are printed in the same form as they were delivered by the client. In spite of the fact that the ‘Printing House’ declares to check the files before printing process begins, it does not guarantee that all eventual errors will be noticed and corrected. The ‘Printing House’ is not obligated to amend or change the design unless the client asks for that.

6. Only on client’s request ‘Printing House’ will correct mistakes in the artworks. Changed artworks are sent via electronic way in order to get client’s approval before printing. If colour conformity is required, it is essential to make and than accept the Test Print (in case of digital print - only if possible). We do not accept any samples in electronic form or others made outside of our ‘Printing House’. The ‘Printing House’ has the right to add to the order the amount that equals the sum of working time spent on corrections and 50zl net/h. This extra amount is consulted with the client in advance.

7. The ‘Printing House’ is not responsible for defects and delays in orders implementation caused by incorrectly prepared artworks (incompatible with technical specification mentioned in “ preparing tips” section or others mentioned in point 4.)

8. The ‘Printing House’ is not responsible for defects and delays in orders implementation caused by defective drivers and software. The ‘Printing House’ tries to protect clients from this kind of problems by recommending tested versions of drivers and software.

§ 3 Terms of realization and orders delivery.

1.All terms are given in working days. By ‘working day’ it is meant each day of the week except from Saturday and Sunday and days which are free from work according to the law. Note: The term of realization does not include delivery time so if the order should be sent by post or courier the client must take the delivery time into account.

2.The maximum order realization term is defined by the order with the longest realization term. If, for example, there are 2 products ordered, one of them has 3 working days realization term and the second of them 5 working days, then the realization term of entire order is 5 working days.

3.A standing realization term is always an information prepared and relayed by one of our employees by e-mail or phone. In case of necessary preparatory or adaptive work to realize the order (for example: working out and project acceptation, files preparing etc.), the term of realization can lengthen. Our client is always informed about this fact.

4.Order realization term or one of its positions might be not kept due to uninfluenced circumstances (for example: failure). In this case, client is informed about this fact.

5.Delivery is made by the agency of Polish Post or DPD courier shipping. There is also a possibility of personal receipt in company’s office before previous telephone agreement.

6.All delivery costs in amount mentioned in form pays the client.

§ 4 Terms of Payment

1. Placing an order makes the client financially obligated to finalize it. We accept: payments in advance, cash, Pay Pal, cash on delivery or delayed payment transfer- only chosen companies.

2. The ‘Printing House’ can refuse delayed payment transfer or cash on delivery without giving the reason.

3.3. All transactions are recorded with invoices

§ 5 Complaints

1. Complaints concerning parcels’ damages during transportation must be reported right after parcel claim. Addressees are obligated to write a complaint report together with the courier and immediately inform about this fact the ‘Printing House’. All complaints that do not follow this procedure will not be taken into consideration.

2. Complaints concerning the quality of services or products can be reported within 14 days since receipt. After reporting the complaint client is obliged to send written complaint-statement on ‘Printing House’ address together with the entire order which he complained about. In case of acceptation of the complaint the ‘Printing House’ pays the cost of the shipment.

3. Complaints concerning the print quality will be rejected unless we receive the 100% of complained edition.

4. In case of complaint rejection the client is obligated to pay the costs of delivery and re-delivery. § 6 The Final Decisions

1. All prices in our Internet shop are given in net value (excl. tax) and there must be 22% of VAT added.

2. The shop offer is available only in Poland and other EU countries.

3. By placing an order the client automatically agrees to use his personal data included in order form. In accordance with article 24 paragraph 1 of Act from 29th of August 1997 about Personal Data Protection, client’s details are saved in the ‘Printing House’ database and will not be used for marketing or promotional purposes or will not be available to other companies.

4. All pictures in our Internet shop present examples of products manufactured in the past, therefore, they can differ nowadays.

5. Any conditions not mentioned in above regulation are regulated by rules of commercial code.

6. An offer is not a commercial offer according to civil code. We also reserve the right to change prices and refuse the order implementation when the price is a mistake or is contrary to company’s business. Clients are informed about all the changes and have the possibility to countermand their order.